Frequently Asked Questions
1. Shipping & Delivery
How long does it take for delivery?
Delivery time varies depending on the item(s), supplier and your location. We always aim to deliver regular parcels within 2 business days and special freight (e.g., furniture) within 8-10 business days.
What does 'free delivery' mean for me?
Items are delivered to you free of charge on all orders over $50 within NZ, or $300 within Australia.
How do I change my shipping address after my order has been placed?
We kindly ask you to call our customer service team on 0800 328 253
How can I track my order?
We are currently unable to provide live tracking. To track your order, we kindly ask you to call our customer service cteam on 0800 328 253 or email email@example.com and quote your order number.
Will I have to sign for my delivery?
Yes, you will be asked to sign to confirm that the goods were delivered in the correct condition (without obvious defects or damage).
What if I am not home when my delivery arrives?
Our shipping company will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.
My items haven't arrived yet. What can I do?
Please allow up to 2-4 business days for regular parcels or 8-10 business days for special freight from the day you received the order confirmation. For special freight or any special delivery instructions please do not hesitate to contact us on 0800 328 253.
What is the return notice period?
3 Buckets provides its customers with a 14 day notice period for returns
How do I return my purchase?
Our goal is 100% happy & satisfied customers.
If you make a purchase with our store and change your mind after purchase you have 14 days to notify us. We ask you to advise our friendly team at 3 buckets Full on firstname.lastname@example.org so as we can forward you a return form and arrange for the order or product to be returned to us. Please refer to our Shipping & Returns page.
How long does it take for me to receive a store credit or refund?
After the approval of your return, 3 Buckets will grant you a credit or refund within 30 days from the date we receive the returned items.
How will I be refunded?
Refunds are typically issued either by bank transfer, or through the same transaction method you used in the original purchase.
What are the shipping charges in case of returns?
You can return your items within 30 days of the purchase date. If the product is not damaged or faulty, and you simply decided that you do not want it anymore, you will receive a full refund, less the inbound and outbound associated shipping costs. Shipping costs will vary according to the items, supplier and your location.
In the unexpected event of receiving a faulty product or if you have a warranty claim, please contact us by email at email@example.com Photos may be requested to support the assessment of your claim. If the warranty claim is accepted, we will arrange a replacement or refund for the item.
I need to return an item, but I don't have the original packaging. Now what?
In order to issue a refund original packaging is required in instances where the customer has changed his mind or would like to exchange for a different item, size or colour. Please note that the items must be unused and returned within 14 days of purchase.
If the item is faulty, but the customer is no longer in possession of the original packaging the return claim can still be submitted.
What payment types do you accept?
3 Buckets offers a variety of payment methods: credit cards Visa, Mastercard and American Express, through Paypal, or you can pay via bank deposit. Simply place your order and select pay by deposit, and we will email you a copy of the invoice along with acccount details.
My credit card details are not being accepted. What's wrong?
Please check with your bank to rule out errors on their behalf. If problems persist, please do not hesitate to call our customer service team on 0800 328 253.
My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our customer service team on 0800 328 253
Are your prices in New Zealand Dollars (NZD)?
All pricing is in New Zealand dollars.
Do your prices include GST?
All prices include GST.
What is PayPal?
PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.
How do I sign up for PayPal?
You can sign up for a PayPal account on PayPal website.
Who do I contact if I have a problem with my PayPal account?
Unfortunately, we are not in a position to provide support on PayPal account problems. We kindly ask you to contact PayPal customer service directly.
When will my payment be deducted from my PayPal account?
Payment will be deducted from your PayPal account immediately after checkout.
6. PRIVACY & SECURITY
How do I know if 3 Buckets is a safe online shop?
We are highly committed to provide you with a safe value your privacy and work hard to ensure that your details are secure and will not be released to any other party.
Do you keep my credit card details?
We do not store your credit card details.
Will my information be sold to third parties?
Your information will not be sold or passed on to third parties. Your privacy is important to us.
7. BRANDS & STOCK
The item I want is out of stock. What now?
Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular can exceptionally run out of stock.
Please contact customer service team 0800 328 253 -and they will advise when this item is available, and / or attempt to find a suitable alternative to the item(s) you are seeking.
Do you place items on backorder?
Although we avoid advertising products that is no longer in stock, in the instance that your item has sold out, you will be contacted by our customer service centre to arrange a refund or, with your agreement we will place the item on back order until available again.
How do I know if you carry a certain brand?
We kindly ask you to type the brand name in the search bar.
When can I expect new products to be listed on your website?
We are constantly updating our product range so we invite you to sign up for regular email updates.
How can I provide feedback about a product?
Please feel free to send us feedback to firstname.lastname@example.org - or phone 0800 328 253
Is there somewhere I can go to view the product prior to purchasing?
Unfortunately, we do not have a retail store and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the products, please do not hesitate to call our customer service team on 0800 328 253.
How do I start a new account?
After you have placed your first order, click ‘create a new account’ and fill in your details as requested before clicking ‘Submit’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
I am having problems ordering through your website. What can I do?
Our website is best supported by Internet Explorer and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer service team on 0800 328 253
9. ABOUT 3 BUCKETS FULL
How can I learn more about 3 Buckets Full?
3 Buckets Full was introduced to serve people of New Zealand and Australia with a great range products. Here you will find a large range of of products with affordable pricing, excellent customer service and with a focus on building an enjoyable shopping experience.
For business or press enquiries, please contact email@example.com